communication style

The communication style that I admire was  Mrs. Caroline Jordan she was Direct at my first job in the field of early children  education.  She was nurturing  and calming voice. She would always give word of encouragement . I remember one time  on  the job we was unsatisfied   with our pay.  She told us to do a sick out and that will get the attend of management   After we did that our pay did change. She would always standup  for staff. I learn for her how to be calm when talk to people and how to listen to what person is said to you.  Years later the experience that I learn from allow me to communication with parents and co-worker in calm way.